ADWC

1. What is the Assistive Devices and Wheel Chair Program initiative?

Overview:
The Assistive Devices and Wheel Chair Program is a government initiative aimed at improving mobility and accessibility for individuals with physical disabilities through the provision of wheelchairs and other assistive devices.

2. Who is eligible to participate in the Assistive Devices and Wheel Chair Program?

General Eligibility:
i. Resident of Punjab province.
ii. Possess a valid CNIC or B-Form, or valid CNIC of guardian in case of minor or intellectually impaired (A copy of the identification document must be attached with the application).
iii. Disability Assessment Certificate issued by the Disability Assessment Board, in case of wheelchairs, prosthetics, orthotics, and other assistive devices.
iv. A needs assessment detailing the specific needs and recommendations:
a) For hearing aids, recommendations from ENT Consultant/Specialist of DHQ Hospital/Teaching Hospital along with the application.
b) In case of wheelchairs, prosthetics, and orthotics, recommendations from Orthopedic of DHQ Hospital/Teaching Hospital.

3. What services does the initiative provide?

Assistive Devices Offered:
The initiative offers different types of assistive devices and wheelchairs based on criteria:
Wheelchairs:
1. Manual Active use Wheelchairs
2. Pediatric Manual Wheelchairs
3. Electric/Motorized Wheelchairs
Hearing Aids:
4. Hearing Aids (digital) and batteries with mold

4. How can one apply for the Assistive Devices and Wheel Chair Program?

Interested individuals can apply by:
• Visiting the nearest Social Welfare and Bait-ul-Maal office
• Filling out the application form available on the official website https://adwc.punjab.gov.pk/
• Calling helpline 1312 for information about the application

5. Is there a specific date for the Assistive Devices and Wheel Chair Program?

Yes, the Assistive Devices and Wheel Chair Program is typically organized on specific dates throughout the year. Participants will be informed well in advance via SMS about the scheduled date and venue.

6. What should I do if I have a complaint regarding the program?

If you have a complaint, you can:
• Contact or visit the local Social Welfare office directly
• File a complaint through CMS
• Reach out to the official helpline 1312 or the portal https://adwc.punjab.gov.pk/ on the program’s website

7. How are complaints addressed?

Complaints are taken seriously and are usually addressed through:
• Follow-up communication with the complainant
• Implementation of corrective measures, if necessary

8. What are common issues faced by participants?

Common issues may include:
• Delays in processing applications
• Discrepancies in provided services

9. How can participants provide feedback on the initiative?

Participants are encouraged to provide feedback by:
• Filling out feedback forms available at the event
• Sending their suggestions via email or the official website
• Participating in follow-up surveys conducted by the Social Welfare department

10. Where can I find more information about the program?

For more information, you can visit the official website of the Social Welfare department, call 1312, or contact your local deputy director (social welfare) office directly.

11. Which format is used in document attachments?

Documents should be attached in PDF, PNG, JPG, or JPEG format.

12. Can I update my application?

Yes, you can update your application only before it is marked for verification.

Frequently Asked Questions